1. Introduction

Welcome to the Indore Municipal Corporation WhatsApp Bot (the "Bot"). This Bot is designed to facilitate the registration of complaints related to municipal services, such as road maintenance, street light issues, and sanitation. Your privacy is important to us, and this policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

When you use our Bot, we may collect the following information:

• Personal Identification Information: Name, contact number, and address.
• Complaint Details: Nature of the complaint, location, and any additional information provided by you.
• Usage Data: Information about how you interact with the Bot, including the time and date of your messages.

3. How We Use Your Information

The information we collect is used to:

• Process and resolve your complaints.
• Communicate with you regarding the status of your complaint.
• Improve the services offered by the municipal corporation.
• Ensure compliance with legal obligations.

4. Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• With Municipal Departments: To process and address your complaints.
• Legal Requirements: When required by law or in response to legal processes.

5. Data Security

We are committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy. After your complaint is resolved, your data will be securely archived or deleted in accordance with our data retention policies.

7. Your Rights

You have the right to:

• Access your personal information.
• Request corrections to your personal information if it is inaccurate.
• Request deletion of your personal information.

To exercise any of these rights, please contact us at indoremayorhelpline@gmail.com.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via WhatsApp or other communication channels.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: Email: indoremayorhelpline@gmail.com